• Service Delivery: To provide quotes, consultations, installations, and customer support
• Communication: To respond to enquiries and keep you updated on your projects
• Marketing: To send newsletters and promotional materials (with your consent)
• Legal Compliance: To meet regulatory requirements and resolve disputes
• Website Improvement: To analyse website usage and enhance user experience

Who We Share Information With

We only share your personal data when necessary to provide our services or comply with legal requirements. We never sell your information to third parties.

• Service Providers: Trusted suppliers, installers, and technical partners who help deliver our services
• Professional Advisors: Accountants, lawyers, and consultants bound by confidentiality
• Regulatory Bodies: When required by law or to comply with legal obligations
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

All third parties are carefully vetted and bound by strict confidentiality agreements to protect your information.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and staff training
• Regular security assessments and monitoring
• Secure disposal of data when no longer needed

Your data security is our priority, and we continuously review and improve our security measures to protect your information.

You have important rights regarding your personal data. We respect these rights and make it easy for you to exercise them.

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at contact@glazedwindows.co.uk or call 0330 043 6212.

Our website uses cookies to improve functionality and analyse usage. This helps us provide you with a better online experience.

• Essential cookies for website operation and security
• Analytics cookies (Google Analytics) to understand visitor behaviour
• Marketing cookies for advertising and social media integration

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality, but essential cookies will still be used for security and basic operation.

We use trusted third-party services to enhance our website and services:

• Google Analytics for website analytics
• Google reCAPTCHA for spam protection
• Facebook Pixel for advertising
• Email service providers for newsletters

These services have their own privacy policies and may process data outside the UK. We ensure appropriate safeguards are in place.

Data Retention: We retain personal data only as long as necessary for the purposes outlined in this policy, typically 7 years for business records or until you withdraw consent for marketing communications.

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your data, please don't hesitate to get in touch.

Privacy Officer
Glazed Window Systems Limited
Flexspace Unit 12, Middlemore Road
West Bromwich, Birmingham, B21 0AL

Email: contact@glazedwindows.co.uk
Phone: 0330 043 6212

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

Last Updated: January 2026